Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") are an agreement between you and GETCOLLAB TECHNOLOGIES PRIVATE LIMITED (registered office: Manikonda, Hyderabad 500089, Telangana, India) ("GetCollab", "we", "us"). They apply to your use of the GetCollab website, web application and related services (together, the "Platform"). By accessing or using the Platform you accept these Terms. If you accept on behalf of an organization (for example, a Brand), you confirm you have authority to bind it, and "you" means both you and the organization. If you do not agree, do not use the Platform. In these Terms, a "Brand" is a business or organization that uses the Platform to run campaigns, and a "Creator" is an individual who uses the Platform to offer content or influencer services to Brands.

Our Privacy Policy, Cancellation & Refunds Policy, Shipping & Delivery Policy and Data Deletion Policy form part of these Terms.

2. Eligibility

You must be at least 18 years old and capable of entering a binding contract under Indian law to create an account or use the Platform
You must provide accurate, current and complete information when registering and keep it up to date
You are responsible for keeping your account credentials confidential and for all activity under your account

3. Description of Service

GetCollab operates strictly as an online intermediary marketplace connecting independent Creators and third-party Brands. GetCollab does not employ Creators and does not direct their creative output. The Platform is mainly intended for users in India. Brands outside India may be billed in other currencies through our payment partner. The Platform offers:

Campaign creation and management tools for Brands
Creator discovery, profiles and campaign matching
Deal proposal, negotiation, agreement and workflow tools for Brands and Creators
Payment handling through our payment processor so that Brands can add money, deals can be funded from that balance and Creators can be paid on approval of their work (Section 7)
Paid subscription plans and organization seats for Brands
Communication tools for Brands and Creators
AI-assisted features, such as campaign drafting and creator matching, that generate suggestions you should review before relying on them

4. Role of GetCollab in Transactions

GetCollab is more than a passive listing service. Depending on the deal, we:

Record funding, and instruct the release or refund of funds held with our payment processor, according to the deal workflow and these Terms (Section 7)
Charge the Brand the Payment gateway charges and GST described in Section 8
Offer paid subscription plans and organization seats for Brands (Section 9)
Review disputes between Brands and Creators and decide how held funds are paid out (Section 12)

GetCollab is not a party to the commercial agreement between a Brand and a Creator for a specific deal (for example, scope of content, creative direction, usage rights), except for the payment functions described in Section 7. We do not guarantee the quality, timeliness, originality or results of any deliverable. Our liability in connection with our role is set out in Section 17.

5. Account Types and Organization Seats

5.1 Creator Accounts

Creator accounts allow individuals to build a profile, connect social accounts, and respond to or negotiate campaigns and deals with Brands.

5.2 Brand Accounts and Organization Seats

Brand accounts are organized around an organization with one or more seats. The number of seats available depends on the subscription plan shown at getcollab.in/pricing and cannot exceed the plan limit. Each organization has:

Admin seat(s): Manage the organization's billing, subscription and team members, with full access to its campaigns, deals and payment activity
Member seat(s): Invited by an Admin to collaborate on campaigns and deals within the limits the organization grants

Organization Admins are responsible for the actions of Members and for removing seat access when a team member should no longer have it.

6. Campaigns

Draft campaigns: Campaigns that have not been published can be permanently deleted by the Brand
Published or active campaigns: Once a campaign is published or has active Creator interest it cannot be hard-deleted; the Brand may pause, close or archive it
Paused campaigns: Temporarily hidden from new Creator discovery and can be resumed by the Brand
Closed or archived campaigns: No longer open to new proposals; existing deals tied to the campaign continue through completion, cancellation or dispute resolution under Sections 7 and 12

7. Deals, Workflow and Payments Held in Escrow

7.1 Deal Workflow

A deal moves through stages that typically include proposal or invitation, negotiation, agreement, funding, content production, submission, approval and payment. Delivery dates are set per deal. Either party may cancel a deal before it is funded, subject to any campaign-specific terms agreed between them. Once a deal is funded or work has begun, cancellation is handled as described in our Cancellation & Refunds Policy.

7.2 Funding, Holding and Release of Funds

In these Terms, "escrow" means only the arrangement in this Section 7.2. It does not describe any particular legal or regulatory status of the account in which funds are held.

The Brand adds money to its wallet or campaign balance by payment, and those funds are held as the escrow amount. A deal is funded from that balance. GetCollab does not hold or pool customer funds in its own bank account
GetCollab maintains a ledger for its own records of the amounts funded, held, released and refunded for each deal, and instructs the payment processor to release or return funds according to the deal workflow and these Terms
Funds are held until the Creator's deliverables are submitted and approved (or treated as approved under Section 7.3), or the deal is otherwise resolved
On approval, the Creator's full agreed fee is released to the Creator's GetCollab wallet. A payout transfer charge applies only if the Creator later withdraws to a bank account, as described in Section 8. The Payment gateway charges and GST are not deducted from the Creator's agreed fee
If a deal is cancelled before completion, or a dispute is resolved in the Brand’s favour, held funds may be returned to the Brand’s balance in whole or in part, as described in our Cancellation & Refunds Policy. The Payment gateway charges and GST are not refunded (Section 8)
Held funds may be released in part where a deal is completed in part (for example, per milestone)
Once any deliverable on a deal has been approved, a refund of the remaining held funds is made only through the dispute process in Section 12

You authorise GetCollab and our payment processor to hold, release and refund funds as set out in this Section. Holding and release are also subject to the payment processor’s own terms, banking rules and applicable law, and may be delayed or paused if the processor or a regulator requires it.

7.3 Review Window and Automatic Approval

After a Creator submits a deliverable, the Brand has a review period to approve it or request changes. The review period is set on each deal and is currently 120 hours (5 days) unless the deal shows a different period. If the Brand does not approve or request changes within the review period, the submission is treated as approved and the related funds are released to the Creator, unless a dispute is open on the deal. Brands should therefore review submissions promptly and raise any dispute before the review period ends.

7.4 Disputes

If a Brand and a Creator disagree about whether deliverables meet the agreed terms, either party may raise a dispute through the Platform. While a dispute is open no related funds are released. The process and effect of a decision are in Section 12.

7.5 Collaboration Agreement and Electronic Records

Each deal is documented in a Collaboration Agreement generated on the Platform from the deal terms and accepted electronically by both parties. Electronic acceptance on the Platform (including click-to-accept, one-time password or digital signature) is intended to form a valid and binding contract under the Information Technology Act, 2000 and the Indian Contract Act, 1872. GetCollab is not a party to that agreement except for holding and releasing funds as described in Section 7.2. If the Collaboration Agreement conflicts with these Terms on payment, release or dispute mechanics, these Terms prevail.

7.6 Other Features

Some features, such as affiliate programs, creator wallet withdrawals or credit packs, may be subject to additional terms shown when you use them. Taxes (including tax deducted at source, where applicable) and verification of payout details may apply to payouts.

8. Payment Gateway Charges and Payment Costs

The Brand bears the payment costs. When a Brand adds money to its GetCollab wallet or funds a campaign, it pays: (a) the net amount it wants to add; (b) one charge labelled “Payment gateway charges”; and (c) GST at 18% on the Payment gateway charges. The total payable is shown to the Brand before it pays. The Brand’s wallet or campaign balance is credited with the net amount only. Deals then use that credited balance, and no further Payment gateway charges or GST are added per deal or on release.

The Payment gateway charges and GST are non-refundable. If a deal is cancelled before work starts, or the Brand withdraws unused balance, only the credited (net) amount is returned, never the Payment gateway charges or GST, unless the refund results from GetCollab’s error. Deals funded under an earlier fee model keep the terms shown on their Collaboration Agreement.

The Creator receives the full agreed amount in their GetCollab wallet. When a Creator withdraws to a bank account, the payment processor’s payout transfer charge, plus GST on that charge, is deducted from the withdrawal. The amount the Creator will receive is shown before the Creator confirms the withdrawal.

Payment gateway charges and GST on added money are charged in addition to, and independently of, any subscription fee under Section 9. Current subscription pricing is at getcollab.in/pricing. The total shown to the Brand before it adds money is the amount that applies to that payment.

9. Subscriptions and Billing

Creator accounts are free to create and to use for participating in campaigns and deals
New Brand organizations get a 7-day free trial; no card is required to start it. If you do not choose a plan before the trial ends, paid features stop. Plans, prices, seat limits and the yearly-billing discount (10% compared with twelve monthly payments) are described at getcollab.in/pricing, which forms part of these Terms and may be updated from time to time
Paid plans are billed in advance, monthly or yearly, and renew automatically at the end of each billing period until cancelled. GST is charged in addition unless the price shown says it is inclusive
You can cancel at any time; cancellation and refund rules are in our Cancellation & Refunds Policy
If you downgrade or your plan changes, your seats and usage must fit the new plan limits

10. Payments and Payment Risk

Payments, payouts and subscription billing are processed through the payment processors we engage from time to time
You authorize us and our payment processors to charge, hold, disburse and refund funds as necessary to operate payments, payouts and subscription billing under these Terms
Payment processing is outside our direct control and is subject to the processors’ terms and to banks and card networks
GetCollab is not liable for delays or failures caused by external payment providers or banks, but will make reasonable efforts to help you resolve payment issues connected to funding or payouts. This does not limit the obligations in Section 7 or the liability that cannot be excluded under Section 17.4

11. User Responsibilities

11.1 Brand Responsibilities

Provide clear and accurate campaign requirements and deal briefs
Fund deals and pay agreed amounts for approved deliverables in a timely manner
Review submissions within the review window in Section 7.3
Respect intellectual property rights in content delivered by Creators
Not ask Creators to hide or remove a required advertising disclosure, and be able to substantiate any product or service claims in the brief
Manage organization seats responsibly and remove access for departed team members

11.2 Creator Responsibilities

Deliver work as specified in the agreed deal terms
Provide authentic profile information and engagement metrics
Clearly disclose every sponsored post upfront (for example with "#ad" or the platform’s "Paid partnership" label), as required by the Advertising Standards Council of India (ASCI) Guidelines for Influencers in Advertising and the Guidelines for Prevention of Misleading Advertisements and Endorsements for Misleading Advertisements, 2022 issued under the Consumer Protection Act, 2019
Maintain professional communication throughout the deal workflow

11.3 Legality and Rights in Media

Users are solely responsible for the legality, licensing and copyright clearance of any media, images or audio uploaded to the Platform or delivered in a campaign, including music, third-party footage, fonts and the likeness of other people.

12. Dispute Resolution

If a Brand and a Creator dispute a deal or the release of funds, we follow this process:

Step 1 - Direct communication: The parties should first try to resolve the issue through the deal workflow, typically within 7 days
Step 2 - Dispute review: If unresolved, either party can raise a dispute through the Platform or by writing to contact@getcollab.in with the deal reference and reason. We review the evidence from both parties, generally within 5 business days of receiving it
Step 3 - Mediation: GetCollab may offer to help the parties reach a settlement
Step 4 - Determination on held funds: Where funds are held and the parties cannot agree, GetCollab will decide whether they are released, partly released or refunded, based on the evidence and the agreed deal terms. While a dispute is open, no related funds are released

Our decision governs only how held funds are paid out. It is not a judgment on the underlying contract and does not affect either party’s legal rights against the other. The liability limits in Section 17 apply to GetCollab’s role in disputes.

13. Third-Party Integrations (Meta/Instagram and YouTube/Google)

The Platform integrates with Instagram and Facebook (Meta) and YouTube (Google) APIs to provide enhanced services. By using these integrations you agree to:

Comply with Meta's Platform Terms and, for YouTube, be bound by the YouTube Terms of Service and the Google Privacy Policy
Accept that Instagram, Facebook and YouTube services are subject to their own terms and policies
Understand that we are not responsible for changes to, or suspension or termination of, third-party services

We may modify or discontinue an integration if required by Meta or Google or for compliance reasons. How we use data from these services is described in our Privacy Policy.

14. Prohibited Activities

Users are prohibited from:

Fraud or misrepresentation, including regarding payments, deliverables or the funds held for a deal
Circumventing the Platform to conduct deal payments off-platform in order to avoid the Payment gateway charges
Harassment, discrimination or abusive behaviour
Violating intellectual property or other rights of anyone
Posting false or misleading information, or sponsored content without the required disclosure
Using bots or automated systems to manipulate campaigns, interest or metrics
Attempting to access unauthorized areas of the Platform, including other organizations' seats or data

14.1 Fraud and Misuse

We have zero tolerance for fraudulent activity. The following are strictly prohibited:

Creating fake profiles or inflating follower counts
Running misleading or scam campaigns and deals
Payment fraud, chargeback abuse or manipulation of held funds
Impersonating other users, brands or organizations
Manipulating engagement metrics or reviews

Consequences: We may suspend or terminate accounts involved in fraud, with or without prior notice, and hold or reverse related payments pending investigation, to the extent permitted by law. Users found in violation may be permanently banned.

15. User-Generated Content

Users are responsible for all content they create, upload, post or share on the Platform:

You represent and warrant that you have all rights necessary to post and deliver the content you submit
You are responsible for ensuring your content complies with applicable laws, including advertising disclosure rules (Section 11.2)
GetCollab does not endorse and is not the author of user content
We may remove content that violates these Terms or the law, and may suspend accounts that repeatedly breach them

To report content that breaches these Terms or the law, write to contact@getcollab.in or to the Grievance Officer in Section 21. We acknowledge reports within 48 hours and act on valid reports within the timelines required under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, including any shorter timeline those Rules set for particular categories of content.

16. Content and Intellectual Property

16.1 User Content

You keep ownership of your content. You grant GetCollab a non-exclusive, royalty-free, worldwide licence, for as long as the content is on the Platform, to host, store, display, reproduce, adapt for formatting and promote it on the Platform and in related Platform marketing, and to process it through our service providers to run the Platform. The licence ends when you remove the content or delete your account, except for copies in backups and records we must keep by law. Rights between a Brand and a Creator in delivered content (including usage rights) are those in their Collaboration Agreement.

16.2 Platform Content

All Platform features, design and functionality are owned by GetCollab and protected by copyright and other intellectual property laws.

17. Platform Availability and Limitation of Liability

17.1 Availability

We work to keep the Platform available but do not guarantee uninterrupted service. Downtime may occur for maintenance, updates or technical issues. Funds held for a deal remain accounted for and will be released or refunded under these Terms once an interruption is resolved.

17.2 Marketplace Role and Outcomes

GetCollab operates strictly as an online intermediary marketplace connecting independent Creators and third-party Brands, and does not employ Creators or direct their creative output. While GetCollab provides escrow of the deal amount, the Platform is not liable for campaign performance outcomes (views, reach, conversions, return on ad spend) or for breaches of contract between a Brand and a Creator. We are not responsible for the quality, accuracy or legality of content posted by users, or for user conduct on or off the Platform.

17.3 Limit of Liability

To the extent permitted by law, GetCollab’s total liability to you for all claims arising out of or relating to the Platform or these Terms is limited to the greater of (a) the fees you paid to GetCollab for the Platform in the 12 months before the claim arose and (b) ₹10,000. To the extent permitted by law, we are not liable for indirect, incidental, special or consequential loss, loss of profit, revenue, goodwill or data, or for loss arising from a dispute between users. The Platform is provided "as is" and "as available" and, to the extent permitted by law, without warranties of any kind.

17.4 What Is Not Limited

Nothing in these Terms excludes or limits:

Our obligation to release or refund funds held for a deal as set out in Section 7
Liability for fraud, wilful misconduct or gross negligence
Liability for death or personal injury caused by negligence
Any liability, or any right you have as a consumer under the Consumer Protection Act, 2019 or other law, that cannot be excluded or limited under Indian law

17.5 Indemnity

You will indemnify GetCollab against third-party claims, and related losses and reasonable costs, arising from content you submit, your breach of these Terms, or your breach of applicable law (including advertising and intellectual property law), except to the extent caused by GetCollab.

18. Account Suspension and Termination

18.1 Suspension and Termination for Abuse

We may suspend or terminate access to the Platform for breach of these Terms, fraud, harm to other users, or misuse of the Platform or payment systems, and may do so without prior notice where needed to protect users or comply with law.

18.2 Voluntary Account Deletion

You may request deletion of your account at any time through Account Settings or as described in our Data Deletion Policy. We will process the request unless it is blocked under Section 18.3.

18.3 Deletion Blockers

We cannot complete account deletion while any of the following remain open:

Active or paused campaigns (for Brand organizations)
Open or in-progress deals
Funds currently held for a deal involving your account
Unpaid or pending settlements owed to or by your account
A wallet balance, unpaid earnings or a payout in progress
Open disputes involving your account

We will tell you what needs to be resolved before deletion can proceed.

18.4 What Happens on Deletion

Once an account is deleted, we anonymize the account identity data as described in our Data Deletion Policy, and we retain financial, invoice and tax records as long as the law requires. We do not perform a hard wipe of records we are legally required to keep.

19. Governing Law and Jurisdiction

These Terms are governed by the laws of India. Any dispute arising out of or relating to these Terms or the Platform is subject to the exclusive jurisdiction of the courts at Hyderabad, Telangana, India.

20. Changes to These Terms

We may modify these Terms from time to time. We will notify users of significant changes by email or in-platform notification, and the "Last updated" date above shows the current version. If a change materially affects your rights, we will give you reasonable notice before it takes effect. Continued use of the Platform after changes take effect is acceptance of the updated Terms; if you do not accept them, stop using the Platform and you may delete your account.

21. Contact and Grievance Officer

For questions about these Terms, contact us at:

Email: contact@getcollab.in
Website: https://getcollab.in
Address: GETCOLLAB TECHNOLOGIES PRIVATE LIMITED, Manikonda, Hyderabad 500089, Telangana, India

Grievance Officer (Information Technology Act, 2000, the Intermediary Rules, the Consumer Protection (E-Commerce) Rules, 2020 and the Digital Personal Data Protection Act, 2023):

Name: Lokesh Jha
Designation: Grievance Redressal Officer & Data Protection Lead
Email: grievance@getcollab.in
Address: GETCOLLAB TECHNOLOGIES PRIVATE LIMITED, Manikonda, Hyderabad 500089, Telangana, India

We acknowledge every grievance within 48 hours of receiving it and resolve it within 30 days of receipt.

Write to grievance@getcollab.in for complaints about the Platform, user content, or how your personal data is handled.